CallPlus Technical Help

Network Status

To view our current network status, click here.

BUSINESS MOBILE

For help setting up your mobile phone, click here.
For voicemail instructions, click here.


BUSINESS DIAL UP

Dial up phone number: 0873 08880

Email settings
Incoming (POP) Server: pop3.callplus.net.nz
Outgoing (SMTP) Server: smtp.callplus.net.nz

Email address: username@callplus.net.nz


Helpdesk support: support@callplus.co.nz.

BUSINESS BROADBAND


Product information, click here.

Router Configuration (User name and Password)

How to change your user name and password in your DLink or Dynalink Router, click here.


CallPlus Wireless Router

How to make your Dynalink wireless router secure, click here.


Phone: 0800 22 55 75 option 3, option 2

Helpdesk support: support@callplus.co.nz.

CallPlus Domain Names


Product information, click here.


CallPlus Domain Name Email Configuration

How to configure Microsoft Outlook with your new CallPlus domain name mailbox, click here.

Incoming (POP) Server: pop3.callplus.net.nz
Outgoing (SMTP) Server: smtp.callplus.net.nz

Helpdesk support: support@callplus.co.nz.

Webmail: www.cpmail.co.nz


5StarNet customers

If your domain is pointing to the 5StarNet Mail Server (Mx1.5Star.net.nz) you will need to have the following setting in your outlook:

Incoming (POP) Server: mail.5star.net.nz
Outgoing (SMTP) Server: smtp.callplus.net.nz

Webmail:  https://202.180.66.212/round/

(if your internet brower comes up with secure connection failed, select the "add an excpetion" link (firefox) )

CallPlus Web Hosting


Product information, click here.

Web Hosting Technical Help

How to upload / FTP using, Frontpage, Macromedia Dreamweaver, Cute FTP, WS FTP or Fetch, click here.

Opensource FTP program (FileZilla) click here.

FTP details


 Linux Platform
FTP Host
 ftp.callplushosting.co.nz
Username
 (emailed to you)@callplus
Password
 (emailed to you)
Host directory
 / (your domain name)


Windows Platform
FTP Host
 win.callplushosting.co.nz
Username
 (emailed to you)
Password
 (emailed to you)
Host directory
 / (your domain name)



FTP Only Account
FTP Host
 ftp.mydns.net.nz
Username
 (emailed to you)
Password
 (emailed to you)

If you have lost your FTP username or password, please email  domains@callplus.net.nz.



Web Hosting Name Server and Domain A Records


 Details
Primary Name Server
 ns1.nameserver.net.nz (202.89.43.1)
Secondary Name Server
 ns2.nameserver.net.nz (66.29.25.63)
CallPlus EMail Server
 Mx1.tranzpeer.net
Linux PHP4 Server www record
 119.47.114.164
Linux PHP5 Server www record
 119.47.114.165
Windows Server www record
 119.47.114.166


Web Hosting Helpdesk

Online knowledge base: http://helpdesk.callplushosting.co.nz/

Helpdesk support: support@callplus.co.nz.

Help Desk


Hours of support
Monday - Friday:
8am - 10pm
Saturday, Sunday and Public Holidays:
10am - 10pm
Business Faults:
Business Faults can be logged 24 hours a day, 7 days a week
Business Fault Resolution:
Dependant on service type, but aligned with industry standard

0800 22 55 75  or  0800 89 5000

Helpdesk support: support@callplus.co.nz.